New Model of Service Delivery and Supporting Toolkit for Identifying and Linking Systems of Care for Children and Youth

Service providers and the children, youth, and families whom they serve have long faced system barriers which often present more challenges than solutions. In today’s climate, the COVID-19 pandemic has further exacerbated many of these issues, forcing child and youth-serving providers to find unique ways to meet the needs of individuals and communities. For many reasons, the relevance and timing of the arrival of the Virginia HEALS model of service delivery could not have been more perfect.

Developed as part of the Linking Systems of Care (LSC) for Children and Youth, a demonstration initiative supported by the United States Department of Justice, Office for Victims of Crime (OVC), this model aims to assist service providers in better linking systems of care across systems and providing support and care to children, youth, and families impacted by trauma and/or victimization. Many providers daily wonder, “What has happened to this child or individual? How can I help or refer them to the most suitable services that will meet their most pressing needs? How do I engage their family in the process and healing? How do I provide these services in a trauma-informed manner?”

As a result, a toolkit of resources including a trauma screening tool, a referral and response protocol, and several trainings was designed to support community and state-level implementation of the Virginia HEALS Model for the provision of services and referrals to children, youth, and families. The Virginia HEALS Toolkit includes:

  • Resource Mapping

The Community Resource Mapping Facilitation Guide can be used within local communities to identify current resources, learn about gaps between current resources and community needs, and provide an opportunity to cultivate new partnerships and relationships across agencies that work with children and youth in the community. An e-Learning course is available to support this guide.

  • Screening for Trauma

The Trauma-Informed Screening Course is designed to assist service child, youth, and family serving providers in integrating an understanding of trauma into their daily practice and provide guidance as to the importance of integrating screening for trauma into their work with children and families.  Specific attention will be given to how to create and promote emotional safety before, during, and after a trauma disclosure as well as addressing concerns about re-traumatization.

The Screening for Experiences and Strengths (SEAS) is a brief screening tool that has been developed by Virginia HEALS to identify trauma and victimization experiences and symptoms in children, youth, and transitioning young adults. The Screening for Experiences and Strengths e-Learning Course will provide guidance on preparing to screen, how to access and administer SEAS, and how to respond to trauma disclosures. Completion of training on SEAS is required to access the screening tool.

  • Referral and Response

The Referral and Response Protocol provides guidance to agency/organizational leadership and multi-disciplinary teams on specific components that support successful referrals and referral responses, and outlines a distinct process for front line service providers on how to link children, youth, and families to needed services and support. An e-Learning course is available to support the protocol.

  • Family Engagement

The Family Engagement Guide provides child, youth, and family serving agencies and systems with guidance on how and why to meaningfully engage family members in decision-making processes around the content and direction of services, interventions, and/or referrals made in the course of case management and planning. An e-Learning course is available to support this guide.

  • Trauma-Informed Agency Assessment

The Trauma-Informed Agency Self-Assessment was created for agencies and organizations from a variety of fields (child welfare, behavioral health, public health, juvenile justice, education, early childhood development, housing, and victim advocacy) to assess where they fall in a continuum of trauma-informed care and to engage them in a process of setting agency improvement goals.


Upcoming Training Series

A series of web-based training sessions facilitated by the Virginia HEALS team is now available. Registration (using the links below) for these events is required.


  • Virginia HEALS Toolkit Overview (45 minutes)

October 5, 2:00 PM; October 13, 11:00 AM; October 20, 2:30 PM; October 26, 2:00 PM; November 3, 11:00 AM; or November 9, 2:00 PM

  • Screening for Experiences and Strengths (2 hours, video capability required)

October 7, 2:00 PM; October 14, 10:00 AM; October 21, 2:30 PM; October 28, 2:00 PM; November 4, 10:00 AM; or November 11, 2:00 PM

  • Referral and Response Protocol (2 hours, video capability highly recommended)

October 9, 2:00 PM; October 15, 10:00 AM; October 22, 2:30 PM; October 30, 2:00 PM; November 5, 10:00 AM; or November 13, 2:00 PM


For more information, visit the Virginia HEALS website or contact Laurie Crawford, Project Manager, at or 804.726.7773.